About UIT
CONTAC US
Email: info@uitledlighting.com
Tel: +86 177 0405 8443
Fax: +86 755 8179 1228
Add: Area A Of Floor 1~2, Building 4, No, 7 Pengling Road, Dongkeng Community, Gongming Office, Guangming New District, Shenzhen, Guangdong, China
Terms&Conditions
HOME > Terms&Conditions
Please take the time to read through our terms and
conditions.  By purchasing products from our factories you are agreeing to our terms and conditions.

EXECUTION OF ORDERS
Once confirmation of the orders, these can be executed in our factory.  Due to the nature of the lighting industry some materials may be out of stock or unavailable.  If this occurs UIT LED lighting will call or email you regarding any delays.  If the goods cannot be supplied, a refund will be processed or the lights will be placed on next order. All orders must be paid for before executions.  Electronic forms of payment may take a few days to process, and orders will not be executed until confirmation of payment into our account.

DELIVERY OF GOODS
Once an order has been fulfilled, the order will be dispatched via a freight company. Due to the fact that lights come in all shapes and sizes, UIT LED lighting’s staff will calculate the freight once the order has been placed and we can assess how much needs to be freighted and what is the most cost effective way. Once the orders have been dispatched to the appointed shippers, UIT LED lighting will not be held liable for any delivery delays. We will endeavour to track your shipment and find out why the delay has been caused.

PRODUCT AVAILABILITY
UIT LED lighting endeavours to have their orders count up to date and the correct availability information displayed when purchasing a product, however UIT LED lighting cannot be held liable for incorrect information, while every effort is made to make sure this information is correct there are times that the PMC may be wrong, or comes the heavy season and so many orders crowded the factory the same time. UIT LED lighting will contact the customer by phone or email if a problem arises from an order placed.  The customer can then have their goods placed on the next order or the order can be cancelled and a refund given.

PRODUCT IMAGES AND DESCRIPTIONS
While every effort is made to list the correct descriptions and correct images, details may change from batch to batch when exporting abroad or unintentional errors may be made.  We will endeavour to correct these.
PAYMENT METHODS
We currently accept T/T, Paypal, Westunion,L/C, ETC.
Payments can be made via T/T, processing can take up to 3~15 days and goods will not be dispatched until confirmation of the payment has been made.
Goods will not be dispatched until payment has been made in full or payment confirmed.
PROOF OF PURCHASE (WARRANTIES)
Be sure to keep your bankslips as proof of purchase. To confirm the payment please contact our staff via the listed phone numbers or email us and we will look up your transaction.

RETURNS
Exchange: UIT LED lighting will exchange any goods purchased within 2 months of purchase. To replace it the clients should provide evidence(Pictures, videos, or tests, etc from the thirty party) to prove the products can not function well or damaged by unexpected factors like(Crashes, earthquakes or some nature disasters, etc) .But UIT LED lighting’s reserves the right to refuse exchanging the goods or can charge a fee to bring the product back to original condition, a decision will be made by the director.
Change of mind:If you have changed your mind after you have purchased the items, UIT LED lighting will exchange the goods to another item (provided goods are in original condition as stated in the above exchange notes) or keep the bankslip as a record for the future purchase.
Returning goods: You can return the goods back to the store or goods can be freighted back to us. However the freight cost to return the goods for the above reasons is needed to be carefully investigated and decided by the director.

FAULTY OR DAMAGED GOODS:
Damaged goods: Unfortunately incidents happen that are beyond our control and in the event that an item supplied by us is damaged, the manufacture must be notified within 1 month of receiving that item.  Contact us by info@uitledlighting.com.au and explain the problem.  If a glass etc is broken a replacement part will be shipped to you.  In the event that the item is broken or damaged in some other way we will assess the best course of action. (This may mean a replacement item will be shipped to you. The faulty item will then be collected.)
Faulty Items:   Different products have different warranty conditions, please see the warranty section below to make sure the correct procedure is being followed with regards to faulty items. Just call or email us if any faulty items.

WARRANTY CLAIMS
LIGHTING PRODUCTS THAT ARE NOT SUPPLIED WITH A PLUG AND LEAD NEED TO BE INSTALLED BY A LICENSED ELECTRICIAN.  FAILURE TO COMPLY WITH THIS WILL VOID THE WARRANTY OF THAT ITEM.  PROOF OF INSTALLATION WILL BE REQUIRED TO APPLY THE WARRANTY.
All our products are covered under warranty.  The extent of that warranty varies with many of our products so below is a list of the different products and the course of action to be taken.
LED Downlights: LED downlights are a new product to the market and vary with their warranty conditions, The top end downlights offer a 3 – 5 year warranty while some lower market items offer a 1 year warranty.  Please contact us so we can identify the item at fault and see how we can address the problem.
Note: Most LED downlights are supplied with a plug and lead and are recommended to be installed this way, removal of the plug and lead will in some instances void the warranty.  Ensure the Downlights are installed as per the instructions in the box. (Installation with the plug and lead makes changing the driver easy and this method does not require the use of an electrician.)
Globes: Unfortunately we cannot warrant globes as we cannot control the power being supplied to your house.  While this is clean power the majority of the time, there are times a surge or power spike comes to your house which can cause globes to fail. If the globes are 12volt and protected by a transformer, or are the new LED type globes, call or email us to discuss the problem.

SHIPPING / FREIGHT
UIT LED lighting will endeavour to ship the goods within the time frame indicated at the time of purchase.  Once the goods have been collected by the courier or freight company we cannot be held responsible for freight delays.  Any delays occurred with the freight company are out of our control and does not entitle cancellation of the order.
UIT LED lighting will be unaware that freight has been held up once it has left our store.  If the goods have not arrived in a reasonable amount of time, call or email us then we can investigate the delay in delivery and track your shipment.
Email: info@uitledlighting.com
Tel: +86 177 0405 8443
Fax: +86 755 8179 1228
Add: Area A Of Floor 1~2, Building 4, No, 7 Pengling Road, Dongkeng Community, Gongming Office, Guangming New District, Shenzhen, Guangdong, China